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Support Analyst

Job Title: Support Analyst
Contract Type: Permanent
Location: Soho, United Kingdom
Industry:
REF: 259
Contact Name: Jason Horwood
Contact Email: jason.horwood@identifiglobal.com
Job Published: about 1 year ago

Job Description

Support Analyst – Elstree - £36k + Package

Support Analyst required for an innovative (and very different) Customer Engagement Leader.

This is an incredible opportunity to join a (very) fast paced, diverse and dynamic thought leading business with extreme opportunity for development and career progression.

Day-to-day you’ll be working with the case tracking system – tackling incoming notifications about user problems, taking calls from customers and supporting them through their difficulties until a solution is found and satisfaction is assured.

Ideally looking for Around 4+ years software support experience - more or less experience doesn't disqualify you, we just think that this is the sweet spot for us.

 

Do you have Logical and analytical problem solving skills?

Have previously offered support on product related technologies such as XML, XSL, Windows, HTML and PDF? Including operating systems and related technologies such as Linux.

And maybe you have some basic JavaScript and Java skills?

And of course you will need to have experience of troubleshooting browser related issues.

 

If all this sounds very familiar or near enough please call Jason Horwood on 01908 886030 who will definitely be interested in talking to you today!