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Contract Type: Contract
Location: United Kingdom
REF: 335
Contact Name: Jason Horwood
Contact Email:
Job Published: almost 2 years ago

Job Description

ServiceNow Consultant - 6 Months - Home Based with Travel - £500p/d + Expenses. 

Key Responsibilities: 

-Deliver ServiceNow based ITSM projects to the customers in accordance with standards and methodologies. 
-Understand and deploy standard service management processes, e.g. ITIL into customer situations 
-Act as part of project team or alone for smaller projects 
-Assist with the capturing and understanding of customer requirements through formal workshops and provide best practice guidance 
-Lead and successfully deliver ServiceNow projects throughout the project lifecycles 
-Strong customer interaction skills to be credible and trusted advisor throughout the delivery cycle 
-Translation of requirements, through formal design, into project deliverable applications. 
-Lead and/or participate in the delivery of projects throughout project lifecycles (requirement capture, design, installation, configuration, development, test, deployment) 
-Perform the role of a technical consultant (offering best practice guidance, defining and implementing solutions, business process analysis, trusted customer adviser, technical leadership and become a trusted advisor) 

Key Requirement: 
- Proven IT Service Management experience 
- Successful experience in requirement capture, design, configuration and development across the ServiceNow platform for external customers. 
- Ability to configure and customise ServiceNow applications. 
- Experience in working on the delivery of a service management projects into end user environments. 
- Experience in delivering business improvements through process innovation 
- Good, proven understanding of the following: Discovery, CMDB, Asset Management, Service Catalog, Mid Server and portal deployment knowledge to include JavaScript experience. 
- Experience in a client facing environment. 

Person Specification: 
- Strong customer interaction skills to be credible and trusted advisor. 
- Ability to establish a good rapport and communicate effectively with a wide range of people of different skill levels. 
- Ability to demonstrate and apply problem solving techniques. 
- Has an enthusiastic and positive approach to work and a desire to work as part of a team. 
- Have the capability to generate innovative ideas on improving the effectiveness of the company and group. 
- Business acumen 

For more information please contact Peter Sanders on 01908 886033