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Service Desk Team Lead

Job Title: Service Desk Team Lead
Contract Type: Permanent
Location: Quedgeley, United Kingdom
Industry:
REF: 608
Contact Name: Gary Fay
Contact Email: gary.fay@identifiglobal.com
Job Published: 8 months ago

Job Description

Service Desk Team Lead

This large Emergency Services organisation are recruiting an ICT Service Desk Team Lead to join their Service Delivery Team to manage the support of existing critical services and to deliver both hardware and software to meet business requirements.

The role will be based just off junction 12 of the M5.

The role reports directly to the Service Manager for End User Services and the successful candidate should preferably have at least 2 years’ experience in leading a small dynamic team.

The organisation are specifically looking for a proactive, personable and ambitious individual who fully understands service management and has extensive experience in customer service environments.

Ideally you will have extensive Service Desk experience and can demonstrate leadership qualities in the management of a team and/or overall service.

A comprehensive technical grounding is expected including a good understanding of networking principles and Microsoft server and desktop environments.

Knowledge of Microsoft Exchange, Group Policies and Active Directory are advantageous as are excellent communication, diagnostic and troubleshooting skills.

Candidate must be willing to undergo the relevant security vetting for this role.