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Application Support Analyst

Job Title: Application Support Analyst
Contract Type: Permanent
Location: United Kingdom
Industry:
Start Date: ASAP
REF: 1183
Contact Name: Gary Fay
Contact Email: gary.fay@identifiglobal.com
Job Published: 23 days ago

Job Description

Application Support Analyst - Northampton - up to 26k –

One of the most exciting places in Northamptonshire to work – Think Stadiums, Arenas, Hospitality, Sports, Events, History, Retail, iconic, globally recognised, exciting.        

A rare opportunity to join this, globally recognised iconic brand. The small but dynamic IT team are looking for a new team member to help oversee the main business applications including Ticketing and Event management software. You will also gain exposure with the day to day support of users and the various high profile, televised, events which are run throughout the year.

Any experience of supporting hosted solutions with the general IT support and Administration would be an ideal fit.

KEY RESPONSIBILITIES:

  • Provide first / second line support on our Business Applications
  • Investigate and resolve application functionality related issues
  • Communicate and escalate issues to 3rd Parties to seek resolutions
  • Document policy and procedures around Business applications
  • Provide assistance to business users in the effective use of applications and information technology
  • Provide Event Support to a number of high profile events
  • Participate in IT Projects
  • Keeping up to date with the latest technologies
  • Support SCL users with day to day IT questions and problems

Knowledge / Skills / Experience Required

  • Ability to cope under pressure and prioritize workload to meet pre-agreed deadlines
  • Proven support experience with critical Business Applications
  • Experience with Ticketing, CRM  or Event management applications
  • Microsoft Office advanced skills/experience
  • Excellent verbal and written communication skills
  • Ability to work on own initiative
  • Attention to detail
  • A desire to learn and progress in a demanding environment
  • A Team player
  • Full Clean Driving License

Any of the following skills would also be beneficial;


Linux Management, Active Directory, Web technologies, including HTML, CSS, PHP and Database management, including SQL Server and MySQL 

PACKAGE:

- Up to £26,000 per annum
- 25 days holiday per annum (plus bank holidays)

Benefits after qualifying Period

- Company contributory pension scheme
- Discounts and Complimentary tickets to all events, Discount at Merchandise and our retail food outlets

WORKING HOURS:

37.5 hours per week

For immediate consideration, please contact Gary Fay