Recognising that excellent service is something many recruiters pay lip-service to but fail to deliver, we developed our Candidate Charter on founding identifi Global, in 2015. This is reviewed and updated annually.

Fully measurable, the below model outlines our obligation to each candidate we work with. It also forms the basis for our consultants’ commission. After placing candidates in a role, we survey them to see if they believe identifi, offered a recruitment experience equivalent to the standards set below. If not, our team will not receive their full commission.

Unlike other agencies, we, therefore, guarantee a truly candidate-led experience, from enquiry through to your placement and at every step afterwards.

• As one of our candidates, we will always provide you with market insight & independent and unbiased career advice.
• We promise to always present the right information in our external communications and will never knowingly mislead you.
• All applications and communications will be processed with complete confidentiality. You record will be constantly updated and kept current in in line with GDPR.
• As a candidate, you will always be treated with honesty, empathy & integrity
• You will not be put forward for a role without your express written permission.
• You will always be provided with a full job specification, salary information and details of key benefits.
• We endeavour to place you in the right company and team culture, using our knowledge of the client and our free personality assessment tools.
• We will always respond to your requests within 24 hours and update you on your application every 48 hours or sooner.
• We will always offer the opportunity to meet with us in person. In some cases, this may be required before we can submit you to a role. Your consultant will advise of this.
• We will always let you know when a position has been filled or withdrawn.
• We will always provide you with detailed information about the processes for upcoming interviews, keeping you informed and prepared.
• We ensure our technology is kept up to date to provide you with the best possible service and to ensure your information is kept safe & secure.
• We will always listen to your feedback and act upon it.