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ServiceNow Developer

Job Title: ServiceNow Developer
Contract Type: Contract
Location: Sussex, United Kingdom
REF: 508
Contact Name: Jason Horwood
Contact Email:
Job Published: over 1 year ago

Job Description

ServiceNow Developer - 6 Months - £400 a day - Sussex - Contract Roles at Identifi Global

To lead the configuration, development and administration of our ServiceNow platform, providing advice and guidance on ServiceNow best practice. Working with our internal development team and business stakeholders, you will play an integral role in the delivery of service management solutions to end user clients, both internal and external.

Servicenow Developer - 6 Months - £400 a day - Sussex - Contract Roles at Identifi Global

Job Requirements and Responsibilities:

  • Responsible for the analysis of business process maps and requirements
  • Provide analysis skills to solve problems, understand and document customer requirements
  • Assist with ServiceNow roadmap development and delivery to support their business change initiatives
  • Undertake development of the service management platform along with administration, maintenance and support of existing processes and functionality
  • Undertake development of new processes according to ITSM best practice and using ServiceNow
  • Work / liaise closely with ITSM process owners
  • Integration of data sources, unit testing
  • Development of metrics and reporting along with delivery of technical documentation such as: policies, training materials and user guides
  • Technical involvement in areas of expertise in complicated or escalated issues
  • Capture and understand customer requirements through formal workshop and provide best practise guidance
  • Provide technical expertise throughout the lifecycle of project delivery, to include but not limited to, leading workshops, development quality review