Sales & Service Centre Advisor is required in Rushden, Northants.
You will be joining our growing and exciting leading UK Auto specialist company, in fact we're part of the UK's largest accident damage repair network.
We are looking for people to join our team who are excited about delighting our customers through great communication. You’ll become an expert in our industry and will have the opportunity to deliver creative solutions in this self-driven role.
As the first point of contact for our customers who call into our Service Centre, it will be your responsibility to convert all opportunities into quality secured appointments and provide the highest level of customer service at all times. This is all inbound work, you are not cold calling. Everyone that calls in, needs our service.
This will be achieved by ensuring you deliver excellent quality service on all calls as well as taking ownership of the resolutions you provide to the customer.
You will be actively promoting company prices, products and services in order to drive competitive sales and generate revenue to achieve your conversion and performance targets – this results in additional commission on top of our competitive salary, you can earn an additional £400 to £800 per month.
We need you to have great organisation skills, you’ll plan and schedule your day in a manner that is effective and that will be beneficial to your team and the business as a whole.
Alongside the opportunity to develop yourself, you will be expected to be a great team player. As part of the team you will also be liaising with colleagues to share and create best practice. You will be accurately recording customer information and adhering to Data Protection.
To ensure your work is to the highest possible standard you will demonstrate your ability to work in a target driven environment, overcoming objections and providing solutions. Your suggestions for change will be more than welcome in this ‘Change’ orientated environment.
You will be able to display your high personal standards such as conduct, personal presentation, attendance, adaptability and most importantly your energetic and outgoing personality. It’s fun, busy, hard work and rewarding.