EPOS Project Manager - Our client is a leading EPoS hardware and systems provider who have an enviable reputation in the retail sector – they work leading UK Hospitality companies, Restaurant Groups and Pub Chains.
They are now looking to recruit a Project Manager to work with one of their large customers who are based in the North London, Watford and St Albans area.
You will manage the overall performance of the project delivery including, but not limited to, customer satisfaction, formal reporting, project planning & review, account profitability, revenue maximization, complaint management and escalation process.
The key duties in this role will see you ensuring that there is a clear and coherent path of communication internally and externally. You will work with the client to define developments and requirements and you will submit these and manage development process’s to ensure customer expectations are managed and internal procedures complied with.
You will monitor and control the full lifecycle of the project: plan schedules for system and product release and upgrades, including new features etc.
Review will see you planning, preparing and presenting formal Quarterly Business Reviews (QBR’s) involving but not limited to, Directors. Information would typically include information such as: project status/milestones, project deviation, reasons and counter measures.
Additionally, as the Project Manager you must ensure effective, constructive and collaborative relationships are maintained with other company departments.
Essentially, you will have worked on least one large EPOS rollout and implementation – client side is fine. You will have 5 – 10 years successful experience of directing, planning and controlling high profile or technically complex projects along with a proven track record of delivering projects successfully, on time and to budget.
You will be proficient in the use of appropriate project planning tools for management purposes and have the ability to manage and lead large virtual teams, deliver clear messages to technical and non-technical customers and colleagues.