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User Researcher - SC cleared - London

Job Title: User Researcher - SC cleared - London
Contract Type: Contract
Location: London, United Kingdom
REF: 2165
Contact Name: Mark Gale
Job Published: 8 months ago

Job Description

User Researcher - SC cleared - London



To help inform a new, transformative IT and policy initiative within this government client, a User Researcher is required to understand and clearly articulate the needs of three distinct types of stakeholder.


With an existing system and supporting process being in place for some considerable time and working with an existing user researcher, the candidate will be responsible for not only identifying user needs but also helping to re-imagine and challenge existing requirements within a defined 3 month piece of qualitative discovery work. Within this 3 month period,  following review of previous work and introductions, the user researcher will be required to build contacts, schedule in qualitative sessions, validate work, analyse and present back findings to enable a wider project team to initiate defining a clear work package.


Some preliminary research work was conducted last year, which will help inform the user researcher, however this would need validating and point to areas of research that need a lower level of granularity.


This discovery will initially focus on pure qualitative research, with input in the later stages as early prototypes emerge.


The role will be based between Westminster and Yorkshire (travel and subsistence will be offered), engaging with the core team in London and key stakeholders in the north of England. Valid SC clearance is required for this role.


Responsible for ensuring that:

  • Current and future needs of users/stakeholders are captured, documented and understood across the delivery project
  • All user needs, use cases and user stories / journeys feed into a prioritised backlog of work
  • Ensuring that the most optimal business process is designed and implement (including all non-functional and operational needs are incorporated into the design)


Key Responsibilities

  • Quickly build relationships with stakeholder groups to build trust and work closely with a business analyst to ensure process flows also incorporate user needs.
  • Building networks across key government departments at a senior level to ensure stakeholder buy in.
  • Ensuring that user needs are firmly integrated into the proposed system


Key Deliverable

  • Catalogue of user needs by user type
  • Deeper understanding of stakeholder expectations before, during and after key interventions in the process to help drive performance requirements
  • Proposed user journeys following analysis of needs and user frustrations
  • Presentation of key prioritised findings on a regular basis


Technical Skills

  • Objective, focused questioning to understand and elicit user needs which might not be immediately explicit
  • Ability to join up insights to assemble a cohesive picture of overall experience
  • Ability to adapt and uncover new areas of enquiry/sources of insight
  • Broad research experience around process and policy, not solely limited to interface design
  • Ability to encourage empathy within the project team for users, communicate the experience of stakeholders in a compelling way, to be their ‘voice’.


3 month contract period.