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Support Analyst

Job Title: Support Analyst
Contract Type: Fixed Term
Location: London, United Kingdom
REF: 2962
Contact Name: Gary Fay
Job Published: 3 months ago

Job Description

Support Analyst

Joining an experienced and professional support team, as an IT Support Analyst, you will provide 1st and 2nd Line support.

This is a great opportunity for someone with around 1 years working experience in a helpdesk environment who’s looking to take the next step.

You will have a MS MCP or equivalent and an understanding of Server and network technologies.

Based in central London, near to Liverpool street station. This organisation is one of the UK’s most renowned and respected charities who have 18 locations across the UK and over 2000 staff. This organisation do some incredible work with disadvantaged young people. In the last few years they have been on a companywide digital transformation

You will provide a sympathetic and efficient trouble shooting service for all reported IT problems and will manage specific IT support work through to successful conclusion, including co-ordinating the work of outside vendors, and ensuring their ongoing maintenance and support to high levels of performance and reliability

Essentially, you will have supported Window 7/Windows 10, Microsoft Office 2013/Office 365 environments and will have a good general technical understanding of Personal computers, mobile/tablet devices (Android / Ipad / Windows).

This is a 6 month initial FTC however should the 6 months go well, it’s highly likely that we can look at making the role permanent or extend beyond.