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IT Support – Applications and Security

Job Title: IT Support – Applications and Security
Contract Type: Permanent
Location: Milton Keynes, United Kingdom
REF: 1401
Contact Name: Teo Rusu
Job Published: over 1 year ago

Job Description

IT Support – Applications and Security £25k-£30k – Milton Keynes

This role is for a technical savvy individual who has possibly worked in a 1st/2nd line support role and now looking to make the next step towards a more IT Security focused support role. The individual will be responsible for firstly helping to support the day to day working of the business and secondly provide expert help and resource to the UK and US teams around technology security.

Essential Duties and Responsibilities

  • Assist with the deployment of security patches and updates.
  • Review operation logs and event console activity to identify potential security-related events, determine cause of such events, and recommend respective counter measures.
  • Assist in responses to internal and external audits, penetration tests and vulnerability assessments.
  • Perform periodic vulnerability scans and assist with the remediation of findings.
  • Manage and support antivirus infrastructure and processes.
  • Help to monitor security vulnerabilities, threats and events in network and host systems
  • Help to manage security technologies such as network, intrusion detection and prevention systems, Anti-Malware and Email Gateways.
  • Analyse security breaches to determine their root cause
  • Update and upgrade security systems as needed
  • Work with members of other IS and user departments to on projects and activities and resolve any software, hardware, and operation problems that may occur.
  • Fault finding and resolving IT issues for staff across the business via telephone and email across multiple sites
  • Escalating issues to 2nd or 3rd line where necessary
  • Track all issues and keeping internal customers up to date and well informed
  • Keep to SLAs and deliver effecting resolutions
  • New user setup and internal support for telephony, desktops, laptops and MFDs
  • This role requires out of hours support on a rota basis

Position qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Functional Skills

· Any experience of an IT Security processes and products would be ideal

· A good level of knowledge in technical security protocols and mechanisms, would be advantageous but not essential

· Good written and verbal communications skills

· PC and network fault finding skills

· Knowledge of Windows 7 and Windows 10

· Excellent MS Office skills

· Good telephone manner

· Patience and understanding when communicating with use

· Time Management skills and the ability to work unsupervised

Education, Experience and Certifications

· Previous experience in and user support role both level 1 and 2

· Any experience of an IT Security Role would be ideal

· A good level of knowledge in technical security protocols and mechanisms, would be advantageous but not essential

For immediate consideration please contact Teo Rusu on 01908 886030 or email