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Infrastructure Support Analyst

Job Title: Infrastructure Support Analyst
Contract Type: Permanent
Location: Northampton, United Kingdom
REF: 1599
Contact Name: Gary Fay
Job Published: about 1 year ago

Job Description

Infrastructure Support Analyst – Based in Northamptonshire at this world renowned sports and events complex, we have an opportunity for someone to join this exciting and unique business.

The small but dynamic IT team is looking for a new team member to support our Network and Server Infrastructure. You will also be expected to help with the day to day support of users and the various events which are run throughout the year.


  • Provide Second and Third line support on our Network and Server Issues
  • Support SCL users with day to day IT questions and problems
  • Communicate and escalate issues to 3rd Parties to seek resolutions
  • Document policy and procedures around Network and Server Infrastructure
  • Use Tools and Software to provide effective network monitoring and security
  • Provide Event Support to a number of high profile events, including the deployment of Wifi and VLAN connections
  • Provide Support Company Phone system
  • Participate in IT Projects
  • Keeping up to date with the latest technologies

Knowledge / Skills / Experience Desirable

  • Ability to cope under pressure and prioritize workload to meet pre-agreed deadlines
  • Proven experience with supporting a large IP Network across multiple buildings
  • Proven support of Server and Network Hardware
  • Experience with management of Server infrastructure on a Virtual environment
  • Experience with Network and Server monitoring tools
  • Experience of Firewall configuration and management
  • Excellent verbal and written communication skills
  • Cabling and termination experience CAT 5/6
  • Ability to work on own initiative
  • Attention to detail
  • A desire to learn and progress in a demanding environment
  • A Team player
  • Full Clean Driving License

Any of the following skills would also be beneficial
Product knowledge of Watchguard, HP or Cisco Switches, Solarwinds, Nagios, Ruckus, VMWare, Backup Exec, Active Directory, Avaya, FOG, Mimecast, OpenVAS