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Service Run Manager

Job Title: Service Run Manager
Contract Type: Permanent
Location: Northampton, United Kingdom
REF: 1470
Contact Name: Peter Sanders
Job Published: over 1 year ago

Job Description

Service Run Manager (New Services, Latest Technology, Opportunities to Progress)

Service Run Manager required by one of the UK's largest provider of outsourced payment-processing services to banks, based in Northampton. They offer their staff, excellent personal development, competitive pay and investment in the latest technology.  

The Company

A market leader in processing domestic cheques across the UK, handling over 500 million cheques every year. They specialise in banking and financial services operations covering services like, fraud management, ISA & Mortgage processing, Scanning facilities and reconcilements. They are on track to  become market leader in providing a paperless society through the provision of an Image based processing and exchange structure.

The Position

As the IT Service Run Manager here you will join a new team of people employed to ramp up and ‘bed in’ a range of new services. Here you will focus on understanding the service run with oversight and management required to support releases into live. During and following the bedding in period the role holder will be key to identifying service gaps and improvements to move the service to a steady state. A broad spectrum of Service Management knowledge and practices will be required to deliver against this role measured against agreed performance management objectives.

To be successful in this role you will need experience in managing service recovery and repair through application of Service and Supplier Management disciplines, e.g. ITIL, as appropriate. Full knowledge of service incident, problem, change and release management processes. Minimum Certification in ITIL V3 Foundation Certification in IT Service Management. This role is paying 45-50k

The Location:

The role will be based in Northampton with occasional travel to other sites. 35 hours per week, including 24 x 5 rotational cover with weekend on call. The working profile may be varied in line with changing business needs. There is plenty of free onsite parking with a generous subsidised canteen serving breakfast, lunch & dinner. (The bacon roles are pretty good)

Reasons you should apply;

- Key contributor to the definition, development and maintenance of processes for Service Assurance activity

- Training and development

- Good working environment

- Friendly people.

- Generous subsidised canteen.


Please contact Peter Sanders on 01908 886033