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Image Analyst

Job Title: Image Analyst
Contract Type: Permanent
Location: Rushden, United Kingdom
REF: 1969
Contact Name: Keirra Walsh
Job Published: 9 months ago

Job Description

Job Title: Image Analyst

Reports to: Head of Central Operations

Department: Central Operations


Job Purpose:

The image analyst role is a key part of our job triage process.

The role will review all of the customer images that we receive and then place an accurate assessment of the required technician skill set, repair time allocation and parts requirements against them.

Accuracy is key with this role, as this damage triage determines the whole repair process that is adopted from this point onwards.

Key Responsibilities:

  • Strong knowledge of automotive parts and repair in general.
  • Ability to accurately read and record data.
  • To remain flexible and adaptable to targets and sla’s.
  • To contribute to the overall evolution of the business ensuring productivity, quality and profitability levels are achieved as per the annual budget.
  • To ensure all images are looked at thoroughly and accurately.
  • To offer support to the damage advise desk if and when required.
  • To be self-critical and seek continuous improvement.
  • To build a ‘one’ team environment
  • To maintain and develop own skills, with reference to technical matters, working practices and vehicle technology.

Key Relationships:

  • Operations Regional Managers & Team Leaders
  • Technicians
  • I.T team
  • Technical & Training teams
  • Scheduling Team
  • First Contact Team

Person Specification:

  • Customer driven
  • Passionate and resolute
  • Great communicator
  • Speed, decision and action
  • Planning and efficiency
  • Driving Improvement
  • Developing self and team
  • Analytical
  • Ability to push for results
  • Work under pressure and to tight deadlines
  • Possess a ‘can do’ attitude
  • Ability to deliver excellent levels of quality

Skills Required:

  • Automotive parts experience
  • Communication at all levels
  • Planning, prioritising and organising
  • Team work
  • Administrative
  • Strong IT Skills
  • Decision making

Bonus scheme in place. This will be explained in interview.

Hours are:

Week 1- 7.30am – 16.30pm

Week 2- 08.00am -17.00pm

Week 3 -08.30am – 17.30pm