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Application Support Analyst - Atlassian/SCM

Job Title: Application Support Analyst - Atlassian/SCM
Contract Type: Contract
Location: Telford, United Kingdom
REF: 1011
Contact Name: Mark Gale
Contact Email:
Job Published: almost 2 years ago

Job Description

Applications Management Support Analyst – Atlassian/SCM

We are looking for an experienced Applications and Software Configuration Tools Analyst to join a small applications/SCM support team based in Telford.


This role is required to provide expert administration and support of a range of Configuration Management and Application Lifecycle Management Tools, both Commercially-sourced and bespoke developed.


  • Delivery of Configuration and Application Lifecycle Management Tools support.
  • Technical resolution of service-affecting incidents in line with agreed resolution targets or reasonable endeavours, as appropriate.
  • Investigation and resolution of root cause of service-affecting incidents to prevent recurrence
  • Application administration and support for in-scope systems
  • Provision of Out Of Hours (On Call) cover on a rota basis
  • Proactive and reactive monitoring of in-scope applications
  • Housekeeping activities to ensure ongoing availability and capacity for in-scope systems.
  • Creation & maintenance of support documentation
  • Delivery of agreed upgrade and patching activities
  • Propose, agree and deliver enhancement suggestions


Technologies and skills

  • Atlassian Bamboo, Bitbucket, Fisheye / Crucible, Confluence, JIRA
  • Sonatype Nexus
  • Collabnet Subversion
  • Serena Dimensions 12
  • IBM Synergy and Rational Clearquest
  • Apache, Java virtual machines
  • SQL Server
  • Virtualised infrastructure
  • Linux, UNIX, Windows operating systems


Technical Skills

Mandatory technical skills

Administrator-level knowledge of at least one configuration management tool from the technologies and skills. Administrator-level knowledge of Atlassian JIRA, Confluence and Bamboo


Desirable technical skills

  • Apache and Java configuration
  • Operating system administration - LINUX or UNIX
  • Virtualised and cloud infrastructure
  • Networking technologies


3 month initial contract.