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Candidate Charter

The Candidate Charter – Our Guarantee of Quality

Recognising that excellent service is something many recruiters pay lip-service to but fail to deliver, we developed our Candidate Charter on founding identifi global, in 2015.

Fully measurable, this ten-point model outlines our obligation to each candidate we work with. It also forms the basis for our consultants’ commission. After placing candidates in a role, we survey them to see if they believe identifi, offered a recruitment experience equivalent to the standards set below. If not, our team will not receive their full commission.

Unlike other agencies, we, therefore, guarantee a truly candidate-led experience, from enquiry through to your placement and at every step afterwards.

The Charter

  • As a candidate, you will be treated with honesty and integrity at all times.

  • You will not be put forward for a role without your express permission.

  • For any role, we will provide you with a full job specification, salary information and details of key benefits. We will also inform you about the company culture – information which is missing from most job specifications.

  • We will always provide you with detailed information about the processes for upcoming interviews, keeping you informed and prepared.

  • We will always let you know when a position has been filled or withdrawn.

  • We will always respond to your requests within 24 hours, and update you on your application every 48 hours or sooner.

  • All applications and communications will be processed with utmost confidentiality.

  • We will always listen to your feedback and act upon it.

  • We seek to maintain contact and build relationships with you over time, providing a single consistent point of contact and making sure we’re there to offer support over the course of your career development.

  • Your candidate record will be constantly updated, keeping it current and relevant.

Since we were founded in 2015, identifi has successfully placed several hundred candidates, with a 100% retention rate for the businesses we work with.
“Identifi offer me something other recruiters can’t: a stream of qualified, ambitious candidates that we can trust to stay with us, having been thoroughly vetted by the identifi team.”
– Director of Human Resources, Global Professional Services organisation

"When identifi came and met with us, we loved the idea of them being able to measure a tangible candidate experience - they work in line with our business managers and we consider them to be a partner - not just a supplier"    

- Head of Resourcing - Financial Services 

"It has become a running joke - "I bet you cant find me someone to do this "- So far, they've delivered everytime"    

- Head of EMEA Digital Transformation - Hospitality Sector 

View our latest  roles here:

business IT, cyber security and digital roles 


get in touch with one of our consultants 

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  • I did and yes I do, top job - I couldn't have asked for anymore - Sam's support and others were excellent - Thank you.

    John - Senior Cyber Security Practitioner (Nov 2017)
  • ''I also want to make a special mention of Mark Gale. This is my first contract role and he has answered my 'stupid questions' with a great deal of patience and professionalism and I would like to record my thanks...well done Mark''

    Simon - Contract Security Analyst - Jan 2018
  • Yes I feel as though you certainly delivered on your candidate charter.
    Imran - Penetration Tester (Jan 2018)
  • Yes overall delivered on my expectations, thank you.
    Avtar - Security Operations Analyst (Jan 2018)
  • I haven’t read it yet, but it was apparent from the start of the process that Andra and the team were going the extra mile. I was treated more like a person throughout rather than a commodity. I was very impressed.

    Jason - Incident Manager - (Feb 2018)
  • I felt I knew a fair bit about the role and company from the outset and this helped me succeed at the interview.

    Peter - Information Security Officer - (Feb 2018)
  • Yes, I read, and Yes, you have delivered on your promise, thank you.

    Siamak - Head of Software Security - (Feb 2018)
  • Yes, and the engagement is in line with the charter

    Bill - Cyber Security Project Manager - (Feb 2018)
  • Yes, you delivered on the 10 points of your Charter and provided service which exceeded the service I have received from other (much larger) recruitment agencies. You are how the industry should be.

    Graham - Security Improvement Project Manager - (March 2018)