The Candidate Charter – Our Guarantee of Quality
Recognising that excellent service is something many recruiters pay lip-service to but fail to deliver, we developed our Candidate Charter on founding identifi global, in 2015.
Fully measurable, this ten-point model outlines our obligation to each candidate we work with. It also forms the basis for our consultants’ commission. After placing candidates in a role, we survey them to see if they believe identifi, offered a recruitment experience equivalent to the standards set below. If not, our team will not receive their full commission.
Unlike other agencies, we, therefore, guarantee a truly candidate-led experience, from enquiry through to your placement and at every step afterwards.
As a candidate, you will be treated with honesty and integrity at all times.
You will not be put forward for a role without your express permission.
For any role, we will provide you with a full job specification, salary information and details of key benefits. We will also inform you about the company culture – information which is missing from most job specifications.
We will always provide you with detailed information about the processes for upcoming interviews, keeping you informed and prepared.
We will always let you know when a position has been filled or withdrawn.
We will always respond to your requests within 24 hours, and update you on your application every 48 hours or sooner.
All applications and communications will be processed with utmost confidentiality.
We will always listen to your feedback and act upon it.
We seek to maintain contact and build relationships with you over time, providing a single consistent point of contact and making sure we’re there to offer support over the course of your career development.
Your candidate record will be constantly updated, keeping it current and relevant.
Since we were founded in 2015, identifi has successfully placed several hundred candidates, with a 100% retention rate for the businesses we work with.
“Identifi offer me something other recruiters can’t: a stream of qualified, ambitious candidates that we can trust to stay with us, having been thoroughly vetted by the identifi team.”
– Director of Human Resources, Global Professional Services organisation
"When identifi came and met with us, we loved the idea of them being able to measure a tangible candidate experience - they work in line with our business managers and we consider them to be a partner - not just a supplier"
- Head of Resourcing - Financial Services
"It has become a running joke - "I bet you cant find me someone to do this "- So far, they've delivered everytime"
- Head of EMEA Digital Transformation - Hospitality Sector